FAQ

Yes, it is essential that you complete the registration form. It has been designed for better understanding.

A detailed personal health information would help the doctor diagnose faster and will aid in devising the plan of treatment.

While the vitals provide essential information about your health, it is fine if you don’t have the apparatus with you. You can leave them blank.

Both of these equipment can be purchased either from online or offline stores. They are commonly available.

Yes, you can create a multiple-patient profile on the website. Each member would then be able to post their queries individually using the same account.

Yes, you can log in to multiple devices at the same time

If you are unable to choose a Speciality to post your query in, you can follow either of the two options

• Book an appointment with a general physician. A general assessment and knowledge about your symptoms would help him guide you in the direction of the concerned specialist.
• Reach us on our helpline and our team will use their discretion and help divert your query to a qualified doctor in the apt Speciality.

Yes, you can book a slot for the same day if any spot is available for the doctor you wish to fix an appointment for.

Once your appointment is confirmed, you will get a confirmation message and an email. It will mention the doctor you’ve fixed your appointment with, the date and the time of the appointment and the mode of appointment (phone call/video chat).

Yes, you can easily reschedule or cancel your appointment at any time.

If the appointment is cancelled 24 hours prior to the appointment time, full refund will be initiated.

The time slot would depend on the availability of the doctor. If he/she is online, you can connect immediately. If he/she is offline, you will need to book the earliest slot available.

You can search for a doctor registered on E-Fettle by visiting the Doctors page. You can filter the doctors list as per your requirement and then see the list of doctors in that Speciality.

Yes, you can choose your own doctor for a query, video chat or phone consultation. This can be easily done by searching for the doctor in the search bar.

You can post follow-up queries to the same doctor under each query chain. Your profile also displays the profiles of the doctors you have previously consulted on E-Fettle.

We apologise but we are currently not offering any emergency services. It is advised to visit your nearest hospital in case of an emergency.

We apologise again for not offering ambulance and other assisted services at the moment.

Yes, you will be able to speak with a doctor over the phone when you book a phone consultation.

The call will be connected through a secure calling system. Neither you nor the doctor will be able to see each other’s personal phone numbers.

You will receive a confirmation email when you book a slot for phone or video consultation. You will also receive a reminder via SMS 5 minutes prior to the consultation time.

After you consult a doctor through a query, phone, or video consultation, the doctor will give a prescription with their digital signature. You can download the prescription and get medicines dispensed by any pharmacy.

Yes, it is legal to consult doctors online. This has been made easy with the help of telemedicine platforms, such as E-Fettle.

The charges for phone and video consultations vary based on the doctor and his/her speciality. The charges for the fast-track variant differ from regular queries. Our price list has all the details.

At E-Fettle, we have configured various frequently-used payment methods. You can easily make your payment using-

• Debit/Credit Cards (Of Any Bank)
• Net banking
• E-wallets (E-Fettle, Paytm, Freecharge)
• UPI IDs of all banks

There may be a technical glitch. However, please don’t worry. Your money is safe. Please drop a mail or contact technical support and raise a complaint. they will either help you receive a confirmation mail or the payment will be refunded if you wish to cancel the appointment.

We are sorry that you faced a technical glitch. In this case, please contact our technical support team. The technical executive will be able to guide you through the process.

You can visit the transaction page. There you will find an option to download the invoice for the payments made.

Yes, E-Fettle website is secure. We are committed to maintaining your privacy. E-Fettle has adopted ISO 27001 which is a proactive approach to secure the confidentiality of patients’ medical records. It makes the website secured from all phishing and spam activities.

If there’s an applicable promotion coupon or discount code, you can apply it at the time of the payment and redeem it.

You can get a lab test done at the comfort of your home. When you book a lab test with E-Fettle, an experienced technician will visit you and collect the sample. The report and the analysis will be delivered to you online.

Imaging tests like X-ray, MRI, ultrasound, PET scan and others can be undertaken at your nearest tie-up lab partner. Your online bill will help you receive the service with ease at the laboratory.

You will receive your medicines within 24 hours of time.

No. It is an additional facility but not mandatory. You can easily purchase the medicines from your nearest medical store by showing the online prescription.